Refund policy
Thank you for shopping the NILOA Company Store. If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date it was received. To be eligible for a return, your item must be unused and in the same condition that you received it. Please return all items in their original packaging and leave on any tags that are attached. Your item needs to have a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card, (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
ate to contact us via email at bob@printandpromopartners.com or call (904)-358-2822.
Shipping
To return your product, you should mail your product to: Printing and Promotional Partners, 6320 St. Augustine Road, Suite 8, Jacksonville FL 32217, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us
If you have any questions on how to return your item to us, don’t hesitate to contact us via email at bob@printandpromopartners.com or call (904)-358-2822.